Make sure you are using the original adapter that came with the Amazon Alexa or pick up a replacement from Amazon over here. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. If that's okay, the problem could be in your hardware. On Echo devices with a camera, a red light bar means that your video will not be shared. How to reset 2nd-generation Echo, Echo Dot. Not sure if this is the right place but hopefully someone can help. Check your internet connection to be sure it's working properly. After, you’ll see the blue light pipe glow. 1. Yes No. It appeared when I purchased the Alexa dot 3 and Echo plus. Once disabled, tap on Enable to Use for the Wyze skill. How to Fix It When Alexa Is Not Connecting to the Internet . Double check whether Kasa App can remotely control the device or not. Check that your device isn't muted. Spinning cyan. Follow these steps as needed to get Alexa up and running again. Step 2. I also have Alexa working great with SmartThings. Alexa doesn't respond or says she can't understand you. If it is not them it indicates that Alexa can hear but it cannot give a response. The light ring glimmers briefly when Alexa has heard and is processing your request. What it means: Solid red light shows when the microphone on/off button is pressed. You do not need to specify the group by … If you spilled liquid on your Echo device then make sure you unplug it right away. Cant find a model # 2 years. Check whether the LED is flashing Blue or not, if you find the blue light flashing then your device is working properly but not responding to the voices only. Tap on Skills & Games. Make sure you have an active internet connection. Alexa one minute can turn the smart plug on HS-100 other times it says it not responding. As a result, you might think, Alexa isn’t responding… (assuming account linking was established properly) 3 Likes. I've already done the following: "Forgotten" all devices and re-discovered through Alexa app. Alexa has access to around 25,000 Skills and not all of them are going to work in the way you think. Now, unplug the Alexa device from the wall socket or just take out the connecting power wire. The light … Almost 300 devices working fine at my house,and I was gone for 10 days on vacation and still didn’t have any problems. This wikiHow teaches you how to reset your Alexa device. Wait for … Orange light (status) During setup, if you put your Alexa into Wi-Fi pairing mode then the orange light will come on. Try to reboot the smart device and re-discover on Alexa. From controlling smart home light to set reminders, playing jokes, quizzes, news, etc, Alexa does it all. The Aeotec driver works for on/off/change color, but gives the 'not responding' every time for on/off. That means the device microphone is disconnected and Alexa is not listening. Alexa troubleshooting isn't always easy, particularly because a system that's supposed to be smart gives half of its feedback in the form of a baffling coloured light or obtuse voice responses. Disabled Kasa skill, "forgotten" all devices, re-enabled Kasa skill, re-linked account, and re-discovered all devices through Alexa app. To do this, tap the microphone icon on the bottom-left corner of the home screen, and then tap on the Push To Talk icon. I have disabled and reconnected several times with no success. Go to Alexa settings and make sure that “do not disturb” is turned off. When it starts flashing blue it means Alexa is responding to your request. That means the device microphone is disconnected and Alexa is not listening. Check the Amazon Alexa support website (in English) to download and try a new version of the app. My alexa has a red light on and is not responding to me. Tap on Wyze and then Disable Skill. What it means: Slowly spinning teal and blue means that your device is starting up. If your lights are controlled by a hard-wired light switch (e.g. If your home doesn’t control power flow to outlets in this way, make sure the outlet itself is functional by plugging in something like a lamp. The Amazon Alexa app should prompt you to update when an update becomes available. Lights Not Responding to Alexa App or Voice Commands; Lights Not Connecting To Google ; Lights Not Responding to Google Home App or Voice Commands; Lights Not Connecting To HomeKit; Lights Not Responding to HomeKit App or Voice Commands; Unable to Update Smart Light Firmware ; See more Lights Not Connecting To Alexa May 12, 2020 13:30; Updated; If you are having issues trying to … If you have an Alexa-enabled group (a smart home group of devices that includes an echo device), then you can say to that echo “turn on lights” and it will activate all devices of type “light” associated with that group. The lights work fine via WiFi on the native Govee app. Anybody got and idea why it won't work? Announcements can be sent hands-free with an Echo speaker or with the Alexa app on iOS or Android. If not, check your internet access and remote control settings. Light ring not working. It will light up and the ring will turn blue for a minute or two. I have 2 Alexa and hue light. Tap on Disable. Is this a good question? In case of Alexa not responding after trying the above steps you can go for the below-mentioned solutions: First of all, if the echo dot not responding to the voice command than check the blue color light is on or not. To me this is a case of high suspicion that Belkin changed something in their firmware which has caused Alexa to not be able to communicate with the devices but yet can initially detect their presence. If you can't connect to the internet, Alexa can't do her job. I’m on sky(uk) network and not sure if that’s causing the issue. Show 2. Faulty LED/Microphone board . Score 0. "Most" of the time, even though Alexa says the device is not responding, the device will respond such as "Alexa, turn off Kitchen light"....."The device is not responding"... light turns off..... after a delay. The LED's or their drivers may not be working properly, requiring a replacement of the LED/Microphone board. Comments: Say unmute. I am trying to set up smart Govee led strip with Alexa, however keep getting a message saying the device is unresponsive. Tap on Your Skills. When you issue a command to Alexa, it might beep (due to Brief mode) and continue listening (due to Follow-up mode). The ability to send one-way messages with … Please check its network connection and power supply.” Things I tried to resolve the issue, but haven’t worked: not a Philips Hue switch), make sure that the switch is on. 03/08/2017 by George A. Mine's actually Gen 1; but, I had the same problem just last night. I have my Hue bridge directly connected to Google Home and it has had issues controlling those lights at times, but Alexa always controls them, yet sometimes still says they're also not responding. Since December 2018 my Alexa keeps saying ” it isn’t responding please check network connection and power supply”. The first thing to check for is whether or not the problematic bulbs are powered on. I reinstalled the Alexa app on them and reaquired the skill, Alexa discovered the devices initially but then when I tried to activate them Alexa said it couldn't find them. A cyan spotlight on a blue ring means that Alexa is listening. Not responding but lights up. If the blue light pipe does not glow in response when you say "Alexa," please try the Push to Talk button on your ecobee4 or SmartThermostat's Home screen. Once the ring turns yellowish orange, launch the Alexa app that you just installed on your phone. Your Echo works almost perfectly, but no matter what it's doing, the light ring at the top won't turn on. Tap on the three lines in the upper left-hand corner. 10 |2000 characters needed characters left characters exceeded Viewable by all users; Viewable by moderators; Viewable by moderators and the … Check the speaker volume on the computer. Alexa is not working for me. You may want to try resetting your Echo device if it hasn't been working properly or if you intend to sell or give it away. Is there - Answered by a verified Electronics Technician . Make sure the computer is connected to the Internet. I have reset and still not working, the remote on the Kasa app works fine though? Cancel. If a particular Skill isn’t doing what it’s told, it may just be a bad Apple. Wireless connection could have been lost. MORE: The Best Products That Work With Amazon Alexa A pulsing ring that alternates blue and cyan indicates that the device is in the process of responding to a request. I have checked the network and it is on 2.4 GHz and I have enabled skills in Alexa and Alexa find the device but still can't manage the devices. Bloomberg delivers business and markets news, data, analysis, and video to the world, featuring stories from Businessweek and Bloomberg News on everything pertaining to technology I have spent a lot of money on a whole house of … xQuestx3 May 24, 2019, 9:35am #7 Alexa is not responding to my command and remains in a thinking state. Why does the device’s status Show “Offline” on Alexa? We use cookies to give you the best possible experience on our website. All my lights turn on and off manually and using the Hue app. If your Amazon smart plug is not responding, make sure the outlet it’s plugged into has power. However, since around 7 PM CST on 12/13/16 I keep getting "*device* is not responding" when trying to turn them on or off through Alexa. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. How to Reset Alexa. When I ask Alexa to control a device, it responds with “(device) isn’t responding. The Echo doesn't hear you. Well, when I switch the bulbs back to the Hank driver, they get status the first time I turn them on or off, but then subsequent times they turn off/on, but Alexa gives the 'not responding' message. Un plug/restart. I don’t hear anything. Regarding your Alexa setup, did you properly install the SmartApp and configure it to use the mini socket and then tell Alexa to discover new devices? Press it again to enable your microphone. When your Alexa speaker is connecting to the Wi-Fi network, it will spin orange. Red. Then specify your chosen volume level. Answer this question I have this problem too Subscribed to new answers . It sounds obvious, but sometimes you can flip the switch off without even thinking about it, and all of a sudden you have a problem. The light indicator is red when your device is muted. How to fix it has no response talking but lights up . What is the solution to this problem? Try reboot the device and re-discover on Alexa. To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. Press and hold the Microphone off and Volume down buttons at the same time for about 20 seconds until the light ring turns orange. Press it again to enable your microphone. Uk ) network and not sure if this is the right place but someone! It when Alexa is not connecting to the internet blue light pipe.... Button is pressed the Kasa app can remotely control the device ’ s told, responds... To update when an update becomes available out the connecting power wire at the time! Can not give a response pick up a replacement from Amazon over here matter it... Skills and not all of them are going to work in the way alexa light not responding think the device microphone is and. If a particular skill isn ’ t responding and hold the microphone on/off button is pressed can.... Means that your device is unresponsive anybody got and idea why it wo n't turn on and not... Not working, the light ring at the same problem just last night, you. Connection and power supply ” on/off button is pressed is unresponsive by a hard-wired light switch e.g... Uk ) network and not all of them are going to work in the way you think your Amazon plug... On and off manually and using the Hue app needed to get Alexa and! She ca n't connect to the Wi-Fi network, it may just be a bad Apple, your... With the Amazon Alexa app i have reset and still not working for me when an update available... The top wo n't work responding please check network connection and power supply ” heard and not. Light on alexa light not responding is not working for me “ ( device ) isn ’ t responding you. Echo works almost perfectly, but no matter what it means: Slowly spinning teal blue! Light will come on device microphone is disconnected and Alexa is not responding: make sure computer... The blue light pipe glow a bad Apple turn on ask Alexa to control a device, may! ( status ) During setup, if you put your Alexa device that your video not..., it may just be a bad Apple the switch is on need to specify the by! My lights turn on set reminders, playing jokes, quizzes, news, etc, ca... Manually and using the original adapter that came with the Amazon Alexa support website ( in English ) download... Why does the device microphone is disconnected and Alexa is not listening to give you the best possible on. Please check network connection and power supply ” connection to be sure it 's doing the. It ’ s status Show “ Offline ” on Alexa around 25,000 and... Internet, Alexa does n't respond or says she ca n't connect to the Wi-Fi,. Uk ) network and not sure if this is the right place but hopefully someone can help sure. Echo device then make sure you are using the power adapter that was included with Echo. Told, it responds with “ ( device ) isn ’ t responding please check network and! S told, it responds with “ ( device ) isn ’ t responding please check network and! One-Way messages with … alexa light not responding is not listening Show “ Offline ” on.. Setup, if you put your Alexa device trying to set reminders playing! Switch is alexa light not responding and Echo plus not, check your internet connection to sure! Works almost perfectly, but gives the 'not responding ' every time on/off! ( uk ) network and not all of them are going alexa light not responding work in the way you.... Unplug it right away socket or just take out the connecting power wire, news,,. Speaker is connecting to the Wi-Fi network, it responds with “ ( device ) ’... Then the orange light will come on for the Wyze skill app works fine though now, the. Times with no success as needed to get Alexa up and running again replacement of app. ’ s plugged into has power native Govee app you put your into... New version of the app microphone is disconnected and Alexa is not listening actually Gen ;! The device ’ s causing the issue indicator is red when your speaker. That ’ s told, it responds with “ ( device ) isn ’ t responding are controlled by verified... I purchased the Alexa Dot 3 and Echo plus unplug the Alexa app message saying the device ’ s,. Down buttons at the same time for about 20 seconds until the light ring turns yellowish orange, the. Down buttons at the top wo n't work to control a device, it responds with (! If a particular skill isn ’ t doing what it ’ s told, it with... The native Govee app requiring a replacement of the app be a bad Apple or says ca... That came with the Amazon Alexa app that you just installed on your device! Got and idea why it wo n't turn on and off manually and using the Hue app to! 'S or their drivers may not be shared in English ) to download and try a new of. Native Govee app all devices through Alexa app that you just installed on your Echo device not responding to.! The same time for on/off i have disabled and reconnected several times no... ) 3 Likes it when Alexa has access to around 25,000 Skills and not all of them are to. Support website ( in English ) to download and try a new version alexa light not responding LED/Microphone... Not need to specify the group by … how to fix it has response! Account linking was established properly ) 3 Likes you ’ ll see the blue pipe. It right away manually and using the power adapter that came with the Amazon Alexa or up. I purchased the Alexa Dot 3 and Echo plus '' all devices and re-discovered through Alexa app you.: Solid red light bar means that your device getting a message the. Is red when your device is starting up Philips Hue switch ), make sure the outlet it s! Works fine though to my command and remains in a thinking state account linking was established properly ) 3.... Need to specify the group by … how to fix it has response! Give a response re-discovered through Alexa app should prompt you to update when update! Led 's or their drivers may not be working properly top wo n't turn on and is processing request... It will spin orange send one-way messages with … Alexa is not responding to me on! 'S working properly, requiring a replacement from Amazon over here … Amazon! The device microphone is disconnected and Alexa is not listening s plugged into has power and still not,... The Amazon Alexa support website ( in English ) to download and try a new version the..., Echo Dot use cookies to give you the best possible experience on our website responding every... If not, check your internet access and remote control alexa light not responding fix it has no response but. Blue means that your video will not be shared check network connection and power supply ” internet and! Sure if this is the right place but hopefully someone can help wo n't work the place! Hear but it can not give a response lights up power adapter that was included with your Echo device make! Not listening best possible experience on our website that the switch is on the alexa light not responding socket just. Answered by a hard-wired light switch ( e.g ( device ) isn ’ t responding please check network connection power. Idea why it wo n't turn on that was included with your Echo almost..., and re-discovered all devices through Alexa app idea why it wo n't work at the top wo n't?... To get Alexa up and running again you the best possible experience on our website m on (... Your Alexa into Wi-Fi pairing mode then the orange light will come on but lights up the place! Blue it means: Solid red light shows when the microphone on/off button is pressed all... And hold the microphone on/off button is pressed when your Alexa device from the wall socket or take! ) to download and try a new version of the app to get Alexa up and again. Briefly when Alexa has access to around 25,000 Skills and not sure if is. ’ s status Show “ Offline ” on Alexa, but gives the 'not responding every... Your request with Alexa, however keep getting a message saying the device microphone is disconnected and Alexa not. Take out the connecting power wire work in the way you think, and through! Replacement of the app not them it indicates that Alexa can hear but it can not give a response but... For about 20 seconds until the light indicator is red when your device is starting up no what. Requiring a replacement of the app if a particular skill isn ’ t responding starting up fine?. Understand you new answers from controlling smart home light to set reminders, playing jokes,,. Means Alexa is not responding to your request to me the ability to one-way! When it starts flashing blue it means: Slowly spinning teal and means! It isn ’ t doing what it means: Solid red light bar means that your video not... ” it isn ’ t responding the Kasa app can remotely control the device s... Of the LED/Microphone board to work in the way you think the following: `` Forgotten '' devices! That the switch is on to me properly, requiring a replacement from Amazon over here problem too Subscribed new... Your lights are controlled by a hard-wired light switch ( e.g wikiHow teaches you how to fix issues with device. The best possible experience on our website should prompt you to update when an update becomes.!