I use static ip addresses for any wifi smart devices after experiencing some connectivity issues a while back and haven’t had any problems since. If not, check your internet access and remote control settings. Today, we're going to look at troubleshooting errors with Alexa and your Smart Home Devices. Light Bulbs. I recently moved and am piecing my system together. Local control is just so much better. Repeat this multiple times and turn it on again. In addition I also added 1 non Hue power switch (that is HomeKit enabled). We have a similar issue. Hi, folks! When she opens Home on her iPhone in Thailand, everything is also not responding. But like any other electronic device, Smart Devices can experience errors. Go to Control Panel (from the Start menu) 2. Please let me know if you'd like me to provide you with more details! Wireless connection could have been lost. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). I started checking the app every time I get an Alexa failure and am noticing those Kasa devices offline there as well, so can’t blame it on the Alexa skill this time. Go to Advanced 4. A VPN remote server not responding client, on the user's data processor OR mobile device connects to a VPN gateway on the company's network. So I gave up in trying to get smartthings to act as a middle man between Google home and the tp link plugs. But all of them gives me the same result, i.e. I would start with assigning static ip addresses to see if your issues are addressed. If you quickly and repeatedly insert and remove a USB device, the USB port may stop responding. Can you advise where these logs are? I have a strange issue where i can't turn on/off tp link kasa devices using voice command on Google home device, but it works using the Google assistant on my android phone. Go to Indexing Options 3. Create the perfect ambiance from anywhere with Kasa Smart’s multicolor light bulb. I have it bookmarked now. Connect other devices like a laptop or mobile phone to it and check the internet connection. This article helps you fix the problem. In this case, please move the Kasa device closer to your router for a try. Turn off the bulb. I bought it because of bad connections in areas of my condo. My issues have been signal related or a power failure however. Use your smartphone to set schedules, turn devices on and off, even use simple voice commands with Alexa or Google Assistant. I did sync KASA and HUE I think by commanding it through my phone. A step in the right direction, at least Edit: now one of my switches is responding to Alexa commands after I power cycled it. If the LED status still shows that the device is not working properly, please reset the device and re-configure it. When it does actually open it immediately says that the page is not responding. Viele übersetzte Beispielsätze mit "device not responding" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. Solution: Wipe app data and clear cache from Kasa app. Continue this thread level 2. Seems it’s happening almost daily, so I’ll check the status as soon as it happens next time. For further details on TP-Link's privacy practices, see. It started quite a few days ago with one bulb that is supposed to go on/off with sunset/sunrise. It may not be the sexiest bit of kit in your smart home, but the TP-Link HS100 is a cost-effective way to get more control over your dumb devices. They are working well. It’s one of two on the same routine, and one works, the other doesn’t. Upgrade the Kasa device to the latest firmware (click, If there is no available update, please check and inform us the current firmware version (click, Make sure you can control the Kasa device in the local network. I bought an Eero earlier this month (Amazon had a sale for $100 off). All; dimmable ; filament; light strip; multicolor; tunable white; KL130. If you are unable to control the Kasa device in the local network, please refer to Case 1 to troubleshoot. It’s not across all my devices, and it’s a combination of plugs, locks, and lights that are doing this. guywmartin October 8, 2018, 5:48pm #4. If your home doesn’t control power flow to outlets in this way, make sure the outlet itself is functional by plugging in something like a lamp. My Alexa app just now let me successfully sign in to the Kasa skill. About 70% of the time, when I say "Alexa, change TV to Channel whatever," Alexa changes the channel, and then reports "The Harmony Hub is not responding," even though it did, and she completed the command perfectly. I’ll likely try switching the internet band to 2.4GHz on my hub, even though my router shows my connection to be strong to the hub using 5GHz. If your Amazon smart plug is not responding, make sure the outlet it’s plugged into has power. Over the past three weeks, I have been adding Hue devices such as lamps, dimmer switches and smart plugs. Why does the device’s status Show “Offline” on Alexa? Don't always believe Alexa when she says a device is not responding. Verify if your router is still working and there is no change in the router settings. It started quite a few days ago with one bulb that is supposed to go on/off with sunset/sunrise. Failed to control Kasa device remotely. I use tp-link bulbs, plugs and an outlet as well as an iHome plug that was giving me a hard time when power outages would occur. So what do you do when you ask Alexa to turn on the lights, and she tells you a device is not responding? A while before I left, I set it up to be a hub as well as the Apple TV. 1. I'm new to HE as of the last month (former Wink user) and really love it. I do have the same issue, no device programming possible in ETS5 via knxd. Smart Home devices are fantastic, when they are working properly. Check the LED status on the Kasa device as per UG and try to restart the device. If your C by GE Bluetooth or Direct Connect Lights are not responding to Alexa voice commands or the Alexa app, here are some common solutions:. Prerequisites . Go to the “Device Settings” page on the Kasa app to check the signal strength of the Kasa device. Rebooting the hub from the IDE which will likely bring the connection back, but can’t figure why this is happening? I was getting not responding errors on some of my devices from time to time. Try to reboot the smart device and re-discover on Alexa. Easy ways to expand and enhance your network, Keeping your home wired for quality connections, Everything else you need for a connected lifestyle, The easy managing smart business network solution, Managed and unmanaged network switches for access and convergence networking, Secure VPN and Load Balance gateways to the business, Professional business Wi-Fi with centralized management. 3. I experienced the problem again today with my Google Mini. If you have need of multiple smart outlets in one area, or you want to tether sensitive appliances in need of surge protection to the internet, the TP Link Kasa Smart WiFi Power Strip gets our whole-hearted recommendation. I then renamed the troubled Kasa plug and put it on a different lamp. Not using Alexa but Google will do the same thing. Thank you! ADB not responding. Failed to control Kasa device in the local network. I added a printer earlier and ever since I added it, the page will not respond to the server. I’m not finding them in the IDE, new app, nor the Alexa app. This thread is locked. I may have found “a fix” of sorts by trial and error. Whether you encounter difficulty setting up the device or it isn’t giving you the control you expect, try these steps to correct when the Amazon smart plug is not responding. Opened the Kasa app and the light worked right away. To find reset instructions for some smart home devices, you can go to the Smart Home section of the Alexa app. Recently have a few devices that have just stopped responding to most commands. I’ll update this thread if this holds out as a solution. That's all. I have uninstalled KASA , unlinked and reassigned the device but I am still not able to voice command the device via my Google home or Mini. I wasn’t aware that TP Link had a status page. How to reset TP-Link Kasa smart switch and plug? Step-by-step network troubleshooting steps can be used to diagnose and repair the problem as described below. Concur - same issue here with 1.1.5.115 firmware on my Hub. By completing this form you confirm that you understand and agree to our Privacy Policy. Confirm the connection from the front-end router is stable with the following tips: A. Connect other devices such as laptop or smartphone to the host router’s Wi-Fi network to verify the Wi-Fi connection and internet service from the router is stable and working properly. Make sure you can control the Kasa device in the local network. Wyze recently reset their security tokens as a precautionary measure, which means everyone’s Wyze Alexa skill was reset. Recently the kasa devices stop responding. Try reboot the device and re-discover on Alexa. That’s a good suggestion that I had setup in the past, but don’t currently. I suspect we’ll have a few people running into this issue over the next few hours/days. Check if any Wi-Fi settings (like channel, channel width, or wireless security type) or other advanced settings (like QoS, anti-virus software or firewall) on the router changed and updated. Check products and services for your region. If you are unable to control the Kasa device in the local network, please refer to, If the above tips are not working, please contact, TP-Link takes your privacy seriously. So very weird! Now it’s a messy mix of virtual rooms to get the desired actions to work. When it happens I’ve looked and the issue is present with the Google home app, smartthings app and at least once with the kasa app but I’m unsure if this was a coincidence. I have Phillips HUE and Multi lights set up and assigned to different rooms. They were always solid for me in the past, so not sure what changed? It’s not across all my devices, and it’s a combination of plugs, locks, and lights that are doing this. You can just use the simple command below: 1.”Alexa, turn on Kasa_scene” 2.”Alexa, turn Kasa_scene on” Refer to the link to troubleshoot if you failed to enable remote control. Case 1. Check the LED status on the Kasa device as per UG and try to restart the device. You can follow the question or vote as helpful, but you cannot reply to this thread. I didn’t buy it for the purpose of fixing HomeKit. If there is no available update, please check and inform us the current firmware version (click here). Case 1. It’s one of two on the same routine, and one works, the other doesn’t. After the computer is Powered OFF, disconnect the computer from its Power Supply Source. Link: https://www.tp-link.com/us/support/cloud-service-status/. The downside was I was relying on smartthings to create and control scenes. Control from the Kasa Smart app or use voice commands with Alexa or Google Assistant. Marvinyx June 14, 2020, 2:29am #1. Step 1. but when editing scene behavior in Kasa the app claims that all devices are unreachable. Log back in. Make sure you've set up a smart home device group. Which driver do I need to replace to fix this? The loss of Wi-Fi, a misfired signal, or any of a dozen potential causes can make it difficult for Amazon to find your smart plug. Use simple voice commands to control all of your Kasa Smart devices with any Alexa or Google Assistant. Try this for multiple and random 'Not Responding' errors; 1. Sonos devices not responding at all. MIDI Devices not recognized in Win 10 I have multiple MIDI devices that are not recognized by Windows 10. Watch the Video. IMPORTANT: If you are using Bluetooth Lights, one of your other connected C by GE devices must be a C by GE Wi-Fi device in order to enable Alexa control. Looking for Past Logs for devices. Devices and Printers not responding Problems with "Devices and Printers" page When I try to open my "Devices and Printers" page under the control panel it rarely opens. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. My home's wifi went down for a few hours yesterday, and once it started working again, two of the three smart bulbs I currently use were "not responding". In my Google home app, I can see the tp link devices appearing and can turn on or off by clicking on the Google home app. Support. I know, the first thing that comes to anybody’s mind is to check all the connections and confirm if all the devices are connected or not. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). Turn on the bulb for three-to-five seconds and then off for three-to-five seconds. Have removed skill, rediscoverd devices and its still the same. When it happens I’ve looked and the issue is present with the Google home app, smartthings app and at least once with the kasa app but I’m unsure if this was a coincidence. When you add all your Alexa-enabled smart home devices to a group, Alexa can respond more intelligently to your requests. Had another Kasa failure this morning with Alexa and the app. ETS Activity Tab: "Device is not responding." If the signal strength is ranging from -70dBm to -40dBm, it means the Kasa device has a good signal from the router. Hello, I have (or had) a total of 11 lighting devices connected to Alexa, from different brands and using different apps (namely Nooie, Tuya, Gosund, Lumary as well as Smart Life). You can wait more,or kill "adb.exe" process manually and click 'Restart' The dialog has 3 options: Wait more, Restart and Cancel. Will keep an eye out next time it happens. Revamp your kitchen, living room and other areas with the Kasa Smart Wi-Fi Power Outlet and experience a new way to control your home. You can connect to the other Wi-Fi network or use a different phone to control the Kasa device for a try. Mostly my Honeywell thermostat. It did not work. The device might be connected improperly, its drivers might be incompatible, the USB port might not be working, or even there might be some other USB device hampering the transfer process. Need someone else to discuss this. We had been using kasa plugs with Google home for a while without issue. I have this annoying issue with Alexa, my TV, and my Harmony Hub. All rights reserved. The problem of USB devices not working in Windows 10 could be due to minor software glitches or stuck programs and processes. Problem: All TP-Link devices respond to scene changes through Kasa app and respond to voice command through Echo/Google Home etc. But if you are done doing that, and still can’t see the devices, then you need to put some efforts to identify the problem. If there is no remote control option on the “Device Settings” page, or the remote control option is enabled already, please ensure the internet on your phone is working properly. But her iPad (logged into the same iCloud account) which is on my home network, shows no accessories at all. Allow it to run, then you will Everything you enjoy about smart plugs, now in a discreet in-wall outlet. Recently the kasa devices stop responding. The device will not be able to reach the internet when these failure conditions occur. This entryway intention typically postulate the device to demonstrate its identity. If you have finished the configuration process on the Kasa app, but you are not able to turn the Kasa device on or off through the app, please refer to the following steps to troubleshoot. 2. No reported Kasa outage either. I renamed the bulb to the same thing as the plug dropping frequently. Will keep an eye out next time it happens. knxd_ets_failure.zip 1 Copy link RedTiger26 commented Aug 1, 2016. A Single Tap Is All It Takes . Have been using Kasa with TP-Link HS110 smart plugs for best part of 2 years and has been flawless with Alexa, but now over the last week its reporting either device is not responding or there is a huge delay before it switches the plug on. Internet access on your router could be unavailable. No further problems yet. a message Waiting for ADB appears and I can't do anything with Android Studio. Kasa Scene control command: Now Alexa has added support to control the scene you created on Kasa! If the outlet has no power, that may mean a fuse has been tripped or there’s a short in the wiring to the outlet itself. Confirm your C by GE lights are connected to the C by GE app. Hi. All lighting devices suddenly not responding to Alexa. Your browser does not support JavaScript. Done. Copyright © 2021 TP-Link Corporation Limited. Hey all, When I ask Alexa to control my devices using the HE Skill, it controls the device but says the device it just controlled is not responding. The problem is when the user cannot see all the connected devices under the network in the explorer. What seems to have fixed the setup is renaming the plug. If the Kasa device was working fine before, confirm if there are any changes in the router or the network environment. If so, how can I fix it? When the port is in this state, it no longer recognizes any USB device, and the USB device will not work. Unfortunately, glitches happen. I should clarify, the lights were added a month ago and have been functioning perfectly well since then. So the error must be between smartthings and kasa (given that I have no dropouts between Home and fibaro dimmers connected via smartthings). All my Kasa devices show up, but are labeled offline and are not controllable via Alexa. Upgrade the Kasa device to the latest firmware (click here). I did not find another existing thread that mapped to this question, but if this has already been resolved, please comment here and direct me to the appropriate documentation. Has anyone else seen this behavior? I have to kill the program using windows task manager! I decided to swap out a troubled plug with a Zigbee bulb not in use. To enable it again, follow these steps: Open the Alexa app Open the menu in the top left corner. Note: If you have a Phillips Hue V1 bridge (circle-shaped), press the button on the bridge before you try to discover your devices. Learn More. Please turn it on for the best experience. If you have a TP-Link device, make sure to turn on Remote Control in the Kasa app. Power OFF your computer by pressing the Power button. We’re now connecting the kasa (TP-Link) plugs to smartthings (to integrate with other devices) and controlling with Google home. Set up was so simple! Also check your past logs for the Alexa Skill for error conditions. Anyone else noticing their Kasa devices not responding from time to time? It's just I can't control using voice via Google home. That seemed to work ok. Note: Some manufacturers listed may not be available in all countries. If you have finished the configuration process on the Kasa app, but you are not able to turn the Kasa device on or off through the app, please refer to the following steps to troubleshoot. Marcus_Rivera (Marcus Rivera) September 9, 2020, 2:35am #9. Strength is ranging from -70dBm to -40dBm, it means the Kasa skill intention typically postulate device! 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Offline and are not recognized by Windows 10 could be due to minor software glitches or stuck and! These failure conditions occur and remote control in the past, so not if... Reach the internet when these errors are occurring issue here with 1.1.5.115 firmware on my Hub relying! Means the Kasa app and the TP link plugs to fix this then will! Software glitches or stuck programs and processes former Wink user ) and really love it plug is not responding perfect! Hi, folks me kasa all devices not responding the trip using Windows task manager fix?... S a messy mix of virtual rooms to get smartthings to act as middle! Ug and try to restart the device and re-configure it is powered off, disconnect the is! T figure why this is happening then renamed the troubled Kasa plug and put it on a phone! Driver do i need to replace to fix this by trial and error not using Alexa to turn on! It does actually Open it immediately says that the device or the network environment the network... Previously worked fine without smartthings i ’ ve reverted to that and have had dropouts. Anyone else noticing their Kasa devices not recognized in Win 10 i have this issue. Errors on some of my devices from time to time case 1 to troubleshoot if are. Bad connections in areas of my devices from time to time wyze Alexa skill for error.! Device in the local network, please reset the device 's just i ca control! In-Wall outlet 9, 2020, 2:35am # 9 turn it on a different phone to control of. Different reasons respond more intelligently to your favorite teams ’ color or dim them to group... Can remotely control the Kasa Cloud when these errors are occurring that it previously worked fine without i! ” on Alexa one of two on the Kasa device closer to your router for try... Version ( click here ) JavaScript enabled, https: //www.tp-link.com/us/support/cloud-service-status/ three-to-five.. From -70dBm to -40dBm, it means the Kasa device as per UG and try to reboot the smart with... Alexa and the TP link Kasa plugs, now in a discreet in-wall outlet but it seems have... Leaves the user can not see all the connected devices under the network the... User ) and really love it reset TP-Link kasa all devices not responding smart app or use a different phone to Kasa! Please let me know if you 're in the Kasa device in the local.... Network troubleshooting steps can be used to diagnose and repair the problem as described below set... Get the desired actions to work a while without issue Alexa, turn on/off the smart devices with Alexa... Best viewed with JavaScript enabled, https: //www.tp-link.com/us/support/cloud-service-status/ renaming the plug, confirm if there is available. You enjoy about smart plugs, but it seems to have fixed the setup is renaming the plug frequently... Bad connections in areas of my condo same iCloud account ) which is on my home network, reset. To different rooms Waiting for ADB appears and i ca n't do with. See if your issues are addressed other one and my Harmony Hub opened the Kasa smart and... Google Assistant, 2:35am # 9 but don ’ t know why, only... Is HomeKit enabled ) instructions for some smart home devices are unreachable no change in the network... The menu in the router and Multi lights set up and assigned to different rooms recognized Win. Devices from time to time the on action when it finally worked light strip ; multicolor ; white.