This is because you can easily pair and set up the Hue Lights with the Google Home system.. Philps hue suddenly not responding. Change the channel and make sure your lights are on while doing this. You can use a Hue dimmer without a bridge to reset bulbs. The same thing happens if you ask her to turn them off. 2. Search for the bulb again, or use it’s unique number on the side of the bulb to add it again manually. Occasionally a Philips Hue light switch loses its synch and stops working. Check that you are using only NZXT LED strips or AER RGB fans. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. Help Then select your bridge by clicking the ‘i’. Enter serial number of the hue bulb you’re trying to connect. So if you ask Alexa to turn on a light, and she responds "Okay" but the light does not come on, try manually switching it on and off until the light illuminates. Privacy, Troubleshooting Sublime Text Not Responding, Troubleshooting S-Pen When Not Connecting, Troubleshooting XPS Documents Not Opening, Installing and Troubleshooting DataCamp App, Troubleshooting Microsoft Surface Earbuds. How to Resolve Hue Lights Not Responding to Google Home? Install your Hue Bluetooth-controlled smart light bulb(s) and turn on the power source (light switch). The serial number is printed on the bottom part of the hue bulb. 50% of the time, it says the bridge and hue are not responding. All of a sudden our Vera won’t control our Hue lights. Community Playground. First, check the Philips Hue app to see if you have any lights that are listed as Unreachable. I've done a reset of everything, but it didn't fix it. There are various reasons as to why a Hue Lightbulb may not be responding, as discussed above. However I'm having major problems with the Home app. You can turn on or off the lights from the main to see whether the lights are working fine or not. Repeat this method to reset your bulbs. If a Hue bulb is unresponsive, look for flashing lights on the Hue hub and restart it if needed. When I … Repeat this for all the strips. Siri Not Working. 2. If you need assistance with additional troubleshooting or have any further questions, please contact our, Hue+ LED Strips Not Recognized/Not Lighting up Properly. The arrow on the connection cable should be pointed to the +5V on the strip. If any of the light does not light, then you need to reconnect the bridge again. Posted on 31-01-2020 by MacManus.nl. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. HUE 2 accessories and LED strips are not compatible with our HUE+, Smart Device, or N7 Z370 motherboard, you must instead use the NZXT HUE 2. This issue can easily be resolved by just looking if the light turns on, Philips hue still works without any bridge or app. Sometimes after you set up HomeKit, Siri will just stop working randomly. Then plug one strip into the HUE+, and start CAM. All of my Hue Motion Sensors would also stop responding. You can contact the Customer Support Team for a replacement controller. Here's a quick fix. Try each strip individually and see if any of them are defective. If you would like a new molex cable, please contact our Customer Support Team. Check the switch You can try using a different SATA power connector on your power supply to see if the port on the power supply is working correctly. Your Philips Hue system will work when you are not connected to your home network, but because the information has to go from your phone, to the Internet, back to your home network, and finally to your Hue bridge which controls the lights, the response times are noticeable. She also takes a long time to think about it before saying they’re not responding. Check if all the strips are properly aligned. mzpost August 18, 2019, 12:22pm #1. Hello I just got the Philip hue, and I love it. The molex cable is what powers the light on the strips. If you have only one light that won’t respond, it could be the result of a couple of issues. If your Philips Hue light bulbs are still not listed under “Devices” then follow these steps to relink your account. In addition I also added 1 non Hue power switch (that is HomeKit enabled). Download the Philips Hue Bluetooth App a)If you do not have a Hue account, you will be required to create one. Try the following troubleshooting tips to resolve the issue. The Hue lights will work great for a short time in the Home app (few minutes – few hours) before going to a "not responding" status. The third light shows that your bridge has internet connectivity. I've been through the forums and it seems like they are temporary fixes. Here's a quick fix. Question : Previously we had our Philips HUE lights setup suing Bluetooth, but now we have bought ourselves a Philips HUE Bridge since we want to be able to set some wake-up, sleep and out-of-home routines on our HUE lights. however.. if there is one thing that I hate it is something not working (consistently). If the connection cable is the issue, please let the customer service team know you need a new cable. When I asked Alexa (built in to a Sonos One) to turn on some hue lights (example; Alexa, turn on kitchen lights) she says “sorry, kitchen is not responding” but then the lights will turn on anyway. By default, all Philips Hue starter kits contain a Philips Hue bridge. The LED Strips Connected To My Smart Device Is Not Lighting Up/Lighting Up in Abnormal Colors. If your lights don't appear, force close the Google Home app and try again. Troubleshooting Hue Lightbulb Not responding. Can the LED strip that comes with the original HUE work with the HUE+? In order to troubleshoot connections with your hue bridge, there are a few things we check first. Try using a different connection cable to connect the strips to the HUE+. You need to buy a Hue Starter Kit, which includes a few bulbs and the Hue bridge. Home › Forums › Hue Forum › Hue motion sensor issues Search for: The arrow on the connection cable should be pointed to the +5V on the strip. Can anyone help? Make sure that your hue bridge lights are solid and not flashing. Also where can i purchase more of these LED strips? If the strips are the issue, please let the customer service team know how many strips are defective. If you're using a HUE+, Smart Device, or N7 Z370 and CAM is detecting the device but the strips do not light up or are lighting up in abnormal colors, please try the following troubleshooting suggestions: If you need assistance with additional troubleshooting or have any further questions, please contact our Customer Support Team. About 90% of Hue Light issues occur because someone manually shut a light switch off. 3. … I can use the names of the individual bulbs, but nothing else. Philips Hue has added a new feature in its app that now allows users to prevent their Hue lights from turning on automatically after a power outage. It might be as simple as experiencing Wi-Fi interference, or it is not turned on, so there is no passage of power through it. fixed : Philips HUE lights not responding after upgrading to HUE Bridge. The more Hue lights you have, the bigger your network is and the more routes a bulb can take to the Hue Bridge. This number can be smaller with interference from walls and other wireless devices. Can I control more than one hue + in my system and how can I designate which hue + is what? Make sure your hue bridge is connected directly to your router and bypass any switches. The fourth light shows that the Hue app has control of the lights. How to Connect and Reconnect Hue bulbs Philips Hue bulbs have a few requirements to get them connected to your bridge. Bulbs must be within 40 to 60 feet of the bridge. Fixing Unreachable Hue Lights The very first thing we recommend doing if a light is unreachable is to delete the bulb from the room in the Philips Hue App. Bridge Too Far Away From bulbs If the network configuration is wrong, that can cause a lot of problems with the Philips Hue. Go to the Philips Hue mobile app and confirm you're able to control your lights via the Philips Hue mobile application. Sometimes, manually cycling the light is the only thing you need to do to restore voice control. Reset the dimmer with the setup button in the back (hold 15 seconds), then reset bulbs by holding the dimmer close and holding down the ON and OFF buttons simultaneously until bulb flashes. Hi All, I’ve got a number of Phillips Hue bulbs in my house, connected directly to the Smartthings hub. Your email address will not be published. During such activity, the Hue dimmer switches would respond intermittently, or not even at all, and the Home app (HomeKit) on my iPhone listed some of the Hue lights with a “No response” status. The bulb is too far from other Hue bulbs. But the moment the downloads were finished, the Hue system would return back to normal. The second light means it is successfully connected to a network. Your Philips Hue system will work when you are not connected to your home network, but because the information has to go from your phone, to the Internet, back to your home network, and finally to your Hue bridge which controls the lights, the response times are noticeable. I can use the names of the individual bulbs, but nothing else. On this page now, Tap on RESET PHILIPS HUE LIGHT link under Connect Lights subheading on the page. Any suggestions? B) Set up Alexa for Bluetooth-controlled smart lights 1. If you've never tried Philips Hue lights, you'll be happy to know that it's not very complicated to get started. Telegram: What Are Voice Chats and How to Use Them, Zoom: How to Prevent Someone From Remotely Controlling Applications via Screen Sharing, Android: How to Make Your Number Private or Not, Zoom: How to Change Your Audio Output Device and Volume. Occasionally a Philips Hue light switch loses its synch and stops working. HUE lights not responding properly (Homeykit) Hannes85 Member. The first light means the bridge is receiving power. If found just assign it to your room again and it should work as intended. Why are my lighting settings blocked in NZXT CAM? As with the Amazon Echo integration, you don't get all of the scheduling, geolocation and colour cycling options you get with an actual Hue Bridge, though it's still a neat way of adding Hue lights if you've already got a Trådfri system set up — it saves you having to plug two hubs into your router. The Hue light is now added. If you are facing this issue, you should check the main to see if there’s an issue with it. The one big issue with Philips Hue that users have been dealing with for years is bulbs automatically turning back on after a power outage, even if their previous state had them turned off. Depending on which lights are not showing, you either have an issue with your power, internet connection or bulb communication. You cannot connect both LED strips and RGB fans on the same channel. You can try using a different molex on your power supply to see if the port on the power supply is working correctly. I can turn off and on and change light level but not color change?? If you are using any extension cables check those as well. The most apparent issue you may face with your Philips Hue lighting system (or any HomeKit-related product) is that they stop working from the Home app. These are the main reasons as to why your Hue light bulb is not responding. If any of the light does not light, then you need to reconnect the bridge again. The lights themselves will almost certainly work manually; if they don’t, the bulb probably needs to be replaced. If you're using a HUE+, Smart Device, or N7 Z370 and CAM is detecting the device but the strips do not light up or are lighting up in abnormal colors, please try the following troubleshooting suggestions: Make sure to have only LED strips OR RGB fans connected on each LED channel. Google Home has become one of the main gadgets in today’s world. If you Hue bridge says it cannot find the lights try setting them up closer to the bridge just to get them connected. One of the bulbs has stopped responding, when I go into the Smartthings app and try and turn it off or on, it just says TURNINGON or TURNINGOFF and doesn’t do anything, if I scroll up or down on my devices it goes back to showing OFF, but the bulb is on. I got a new A19 bulb and it will not change color? HUE 2 accessories and LED strips are not compatible with our HUE+, Smart Device, or N7 Z370 motherboard, you must instead use the NZXT HUE 2. The lights respond well in the Philips Hue Bluetooth App, but not so well in the Google Home App with the Google Assistant. If you find that bulbs furthest from the Hue Bridge aren’t working… One of the bulbs has stopped responding, when I go into the Smartthings app and try and turn it off or on, it just says TURNINGON or TURNINGOFF and doesn’t do anything, if I scroll up or down on my devices it goes back to showing OFF, but the bulb is on. Sometimes a device will respond from the manufacturer's app when not responding from the Home app. General Discussions. The Osram lights are all working correctly?? If you can confirm the SATA power connectors are all functional, then you likely need a replacement Smart Device. Philips Hue lights are some of the most popular smart home accessories that you can buy, and while they’re really useful and work great most of the time, users can still have problems with them. Once you have done this the Philips Hue bridge will be able to discover and connect to them. Connecting your Hue Bridge to your network. Can I add more than 4 strips of LED’s to my hue +? Tap on Help icon (question mark) on top right corner. I'd hate to constantly go through the steps above because this problem occurs 3-4 times a week. Firstly, take your Philips Hue lights, connect them and turn them on. When adding your Hue lights they may not be reachable by the bridge as they are too far away, however once added they can sometimes work fine. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. I purchased a Hue kit three weeks ago and linked it to HomeKit. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. Make sure that the molex is properly connected. June 2018 edited June 2018 in Devices. Check if all the strips are properly aligned. … Over the past three weeks, I have been adding Hue devices such as lamps, dimmer switches and smart plugs. Seems all the Hue bulbs are not changing color, I also have the BR#) bulbs that are not changing color also? Hi All, I’ve got a number of Phillips Hue bulbs in my house, connected directly to the Smartthings hub. I have a bloom light that was working and now it is stuck on blue and only turns off and on? The hue lighting system is the smart choice for those who are looking forward to pairing it up with the Google voice assistant. Check and see if the strip appears in CAM and the LEDs can be controlled. Make sure to have only LED strips OR RGB fans connected on each LED channel. 2. Think of the bridge as a sort of control center for your Hue lights. To do this, exit out of CAM and unplug all the strips from the HUE+. The only way I have been able to fix this is to either remove and add the hub back or sometimes I have been lucky with rebooting the hub. The more Hue lights you have, the bigger your network is and the more routes a bulb can take to the Hue Bridge. Ry Crist March 13, 2015 1:04 p.m. PT Be sure that the SATA power is properly connected as it is what provides power to the LED strips. The fourth light shows that the Hue app has control of the lights. all, getting the hang of homey and I love the way flows make me feel Like I am only limited by my own imagination. As to why your Hue bridge then plug one strip into the HUE+, and start CAM be the of! For your Hue bridge change color the bulb to add hue lights not responding again manually powers! 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