Reset SmartCode to factory settings to clear existing user codes and add new ones. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. Move the turn bolt on the interior lock face to the vertical position. If you have not already done so, perform the door handing process while the door is open. It can be something as simple as a connection having come loose. The battery level is too low. Enter the default Master Code 0 – 0 – 0 – 0 – – 5 – 3. Page 6 The lock beeps, the keypad fl ashes red, and the door cannot lock or unlock. We suggest using warm, soapy water and then towel-dry the hardware. after changing batteries on the kwikset touchpad electronic lever door latch, I am completely unable to set ANY codes. 2 6 4 Battery Replacement Perform the following procedure to replace the batteries in your SmartCode lock. This is indicated by the keypad fl ashing red three times with three beeps. Like most Kwikset locks, it is simple to rekey the lock to match an existing key. Prepare your door. It seems to be operating with full force at the moment. 2. How to fix your kwikset when a simple reset is not working. Schlage sent a new lock and after a couple of months the new one started doing the same thing. Schlage sent a new lock and after a couple of months the new one started doing the same thing. After I reverse the battery terminal, with positive terminal inserted facing down, keyboard works like a charm. Rotate the key 90 degrees counter-clockwise, back to the starting position. 6. Disassembling the lock is the first step you should take. Did you get any resolution? 5- Press & hold the "lock" button on the keypad and insert the batteries in at the same time. Press the program button once. It is easy and not time consuming. 1. I bought the same model and installed tonight…NO BACKLIGHT! Troubleshooting: Keypad 13 Troubleshooting: Battery 14 Battery FAQ 15 61920 / 01 1 / 15 Technical Support 1-800-327-5625 www.kwikset.com 1 3 2 4 5 6 ©2015 Spectrum Brands, Inc. Mastercode Using a Mastercode is an optional, added-security measure. I would try putting in new batteries, and if that doesn’t fix it, get in touch with the manufacturer’s support line. Any attempts to change the user code for a non-existent user will be ignored. * The mechanical operation is reasonably smooth with both the inside handle and using a key from the outside. Enter the default Master Code 0 – 0 – 0 – 0 – – 1 – 3. Video ©2014 Kwikset Corporation Remove the SmarKey tool. You may feel the tool click inside the lock. Press Lock button once.If programming is successful, the keypad will flash green once with one beep.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. Please open the Powerbolt 2 Programming Instructions pdf. * This lock was installed about four months ago, and has been working fine since === The Not-So-Good Stuff === * The lock does not come with a drive-in latch. Products which inspire assurance and delight when you need it the most. I let it pick the passkey. The most probable cause is the wrapped door. It seems like more often than not when I come home I go to enter my code on the keypad and the buttons aren’t responsive. The touchscreen will display an Incorrect Profile error if the A or Program (model-dependent) button was not held down while inserting the battery pack during Lock installation. For best results, use new non-rechargeable Alkaline batteries only. I changed the batteries about 3-4 weeks ago. Then rotate they key 180 degrees clockwise. You can make guesses, but each three consecutive failed attempts will result in the keypad/touchscreen locking out for 60 seconds.If you forgot your user code, there are two options:1. It can be something as simple as a connection having come loose. The emergency lock override is often the last thing a person should try because it involves removing the cover plate of the keypad and disabling the lock from the inside. I typed it into the wireless keyboard and hit enter on the wireless keyboard. After you install the lock and make sure it is working, use the QR code to download to your smartphone the Kwikset app. For more information about the mastercode, download the Programming and Troubleshooting Guide on the SmartCode 909 page at www.kwikset.com. Sophisticated, modern hardware styles with simple, unique details. If I disconnected and reconnected the battery pack it was good for a couple of weeks and then stop working again. Test it by pressing any key of the keypad to see if it is not working at all. Explore a world of innovations. Remove the current key. How to Re-Key Your SmartKey Lock, It sounds like you may have accidentally misprogrammed the new cylinder. Remove the batteries Press and hold the lock button on the keypad Place the batteries back in (while still holding the button) The lock will beep three times over the course of 15 seconds or so. Halo System Reset: This reset deletes all existing access codes and lock settings (including lock handing). You can make guesses, but each three consecutive failed attempts will result in the keypad/touchscreen locking out for 60 seconds.If you forgot your user code, there are two options:1. Instructions followed from original manual….press program, enter code, press lock … Use a fresh set of batteries, and perform the door handing process again. Place the battery cover back over the battery. Step 1; disassembling . Classic, traditional hardware styles with simple, unique details. For the past couple weeks though they keypad has been acting flaky. my microsoft keyboard elite 1002 said it was low on battery power. Powered by Discourse, best viewed with JavaScript enabled, Kwikset deadbolt keypad doesn't always work. The batteries started draining faster than normal. Our keypad light quit working months ago. I would LOVE to know why a lighted keypad (at night) is a feature listed for this product by Kwikset. Experience Kwikset products from the people who know them best. Insert the new key you wish to use with the lock. Make sure the door is open and in the unlocked position. Although the lock can be put back together and a new battery installed, it is time-consuming and you run the risk of damaging the keypad in the process. If you have a knob or lever, make sure it is in the locked position. It's been 3 months, and it worked every single time, without a single incident. Remove your new key. All Rights Reserved. The batteries started draining faster than normal. Test each button on the keypad (one at a time) and listen for a beep on each button press. Note: The spindle is spring loaded and will retract back when released. I changed the batteries. Really a silly and misleading design. Insert the SmartKey tool fully and firmly into the SmartKey hole. Things we liked: Easy to install Install a fresh set of batteries and turn switch #3 to the ON position. Before you start, keep in mind that this is a delicate procedure that will require you to fix your keysmart manually all the way. 2. Most common fixes are going to be to Exclude it again, change out the batteries or perform a factory reset. Make sure the door is open and in the unlocked position. Step 6: Change the Default Mastercode. Maybe I p-60 seconds. Reference last page of installation guide. The lock will beep twice and the keypad will flash Green. How to change the batteries in an electronic deadbolt door lock made by kwikset. Insert current key. You have successfully re-keyed your lock. But it does not work. If it stops working or something funky show up, I'll update this review. Step 1; disassembling . And most important, the door does not unlock Sometimes after a few seconds the buttons will flash red but the buttons will remain unresponsive. I have had Kwikset Locks in my house for years. Remove battery pack. You’ve taken the smart lock to a new home and want to continue using the existing codes. It’s rarely a network problem. I started with a 909 that had the add-on board that gave it Z-Wave functionality, then I added an actual 910 and then another 909 with add-on board. 1. I changed the batteries. Keypad failure is almost always either low battery power or actual device failure. Designed to help you look after your home and family — even when you're away. Learn how to replace the batteries in a Kwikset Smartcode 910. The keyboard was not working so I looked for it on bluetooth, didn't find it, and re-added it. 5. If it does not come on or the LCD does not light up, the primary problem could be the battery. Step 5: Program User Codes. Hold the handleset on the exterior side of the door and make sure the round edge of the spindle faces the door edge. Add new user codes. Once you re-pair the KWIKSET put in back in it's place, do the following: 1- Open the door 2- Manually set the lock to the “locked” position either electronically (if possible) or manually (via thumbturn) 3- Remove battery cover & battery pack. The keyboard was not working so I looked for it on bluetooth, didn't find it, and re-added it. The device now shows as being there. Learn how to replace the batteries in a Kwikset SmartCode 916 Lock. Ensure your door cannot close on its own, or that you have another way to enter you home. Your family has had an internet service or phone service change of providers. Be a kiwi set Smartcode 910 deadbolt and it has worked well for about a year now. Removing the Battery Pack from the Kwikset Halo. Rotate the key 90 degrees clockwise. Insert the provided Allen wrench, with ball tip, into the screw on the left side of the battery cover and turn counter-clockwise to loosen and … 2. Id the LCD lights up but the Kwikset smartkey lock will not work; it could be that the connection between the main unit and the deadbolt unit is bad. The keypad would stop responding to touch but the lock would still work by the app. If you are replacing a 9 volt battery, be sure that you have firmly applied the snap connectors to the tip of the battery. But it does not work. Please watch the below video for step-by-step instructions on how to recover that cylinder and rekey it to your new key. It’s rarely a network problem. How to fix your kwikset when a simple reset is not working. This may explain why the kwikset keysmart stops working nor and then. Ensure correct polarity. I have had Kwikset Locks in my house for years. Also check if any apps are communicating with your lock. Sometimes when this happens and I grab my phone and try to unlock it with smartthings, it will unlock but it takes a while. After Kwikset’s method didn’t fix the problem, I was told that backlight isn’t covered by the lifetime warranty. Allow ten seconds to elapse, then hold down the 'Lock' button while reinstalling the battery pack. 4. I’ve tried all troubleshooting suggestions and was even verbally instructed by a Kwikset agent. After I reverse the battery terminal, with positive terminal inserted facing down, keyboard works like a charm. I let it pick the passkey. Designed to help you look after your home and family — even when you're away. 1. 3. Before you start, keep in mind that this is a delicate procedure that will require you to fix your keysmart manually all the way. It is easy and not time consuming. Security on the outside, convenience on the inside. Low battery Replace batteries Door not locked Relock door No user code programmed Program at least one user code Keypad fl ashes red with slow beeping sound (if switch #3 is on) for 15 seconds Three incorrect codes entered or three time outs in one minute. This last time I checked the charge on the batteries and they showed almost full, yet in the ST app it was showing completely dead and the lock would not respond. No user codes are programmed. NOTE: This is ONLY for doors that have a separate door handle and deadbolt. Video IF IT IS NOT, pull the spindle out and rotate 180 degrees. Insert the spindle through the latch opening, with both round edges facing the door edge. I typed it into the wireless keyboard and hit enter on the wireless keyboard. The latch and strike are misaligned, causing the latch to bind. It is not enabled by default. The edge of the key touches the indent in the cylinder face. Enter new user code. Insert the key that currently operates your lock. For countries outside the U.S. and Canada, please visit our International contact page. If you have a deadbolt, make sure it is in the locked potion. Maybe the wire came loose? I started with a 909 that had the add-on board that gave it Z-Wave functionality, then I added an actual 910 and then another 909 with add-on board. Disassembling the lock is the first step you should take. They don’t light up and they don’t beep. Method 4: Examine the battery status in Control Panel To examine the battery status in Control Panel, follow these steps: Click Start, click Run, type main.cpl, and then click OK. On the Wireless tab, verify the status of the battery. Page 7 Lock status LED (1:enabled) & Autolock setting (1:enabled) & & Buzzer (1:enabled) Secure Screen (for 916 only); reserved for all others & 2.3 Configuration Parameters 33 and 34 The configuration parameters 33 and 34 are used to set and get the SKU part numbers. Sign up for Kwikset updates to stay informed about new products, promotions, latest trends and styles, and you’ll be entered to win one of our latest products. I really haven’t had any issues with them until recently. Beautiful, transitional hardware styles with simple, unique details. The lock will beep twice and the keypad will flash Green. No need to use screw drivers, unlike that stupid deadbolt model. Pull the key to make sure it will NOT come out in this position. Without pushing or pulling the key, rotate it 180 degrees counter-clockwise. We have been getting many calls concerning cleaning our hardware. Copyright © 2021 Spectrum Brands. Make sure you lock is installed on your door and that your door is all the way open. 4. Could be, that can happen. 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