Hue app . - If the defect is caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual. 6. For your home. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. ©2018-2021 Signify Holding. - All returned Goods must be accompanied by satisfactory proof of purchase which clearly indicates the name and address of the Supplier, the date and place of purchase and identifies product. Free delivery on orders over $100 for all orders placed via www.philips.com.au You means the purchaser or the original end-user of the Goods;. Upon accepting your claim, we shall assist you with either returning the Goods to the Supplier for replacement or to the most convenient Philips Authorised Service Centre for your Goods to be repaired.In some case we may require that you return to the Goods to us (at the address below) for repair, replacement or substitution. New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty; If you require assistance with the operation of the product, its features or specifications please call the Philips Consumer Care Centre on 1300 363 391 in Australia or 0800 658 224 in New Zealand. Philips Hue is a personal wireless lighting system that lets you control your lights from your smart device and create the right ambience for every moment. Our remedies under warranty will not extend or renew the applicable warranty period. The more you can see, the better you perform, the faster you react and the safer you are. The heart of your Philips Hue system, the Bridge acts as a smart hub, connecting your devices to your smart lights. All rights reserved. Why Buy Philips Hue LED Lights and Globes? Philips LongerLife lamps automatically come with a 4 year warranty. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below. You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This Additional Warranty is limited to repair, replacement or substitution only. For consumers. Supplier means the authorised distributor or retailer of the Goods that sold you … In order to avoid unnecessary inconvenience, we advise you to read the user manual carefully and/or consult the support section of this web site before contacting your dealer or Philips. Goods means the product or equipment which was accompanied by this warranty and purchased in Australia or New Zealand. In this warranty: We Or us means Powermove Distribution Pty Ltd (authorised distributor for Philips brand Audio & Headphones), and our contact details are set out at the end of this warranty;. - If repairs or product modifications have been carried out by unauthorized service organizations or persons. … It is best to provide a legible and unmodified receipt or sales invoice. Others online seem to have had the same problem - the hue flashes, goes to a fixed color … Enter the world of Hue with a Philips Hue Starter Kit, which includes three Hue bulbs and a bridge. Home Luminaires Warranty Policy. For professional, Returns, Replace, Refunds and Cancellations. If available, you can find the addresses of the service centers on this website. Warranty applies to Philips HID bulbs purchased in India with which a warranty card was included in the packaging or provided by the product seller. To obtain service within the warranty period please contact the consumer contact center via one of the contact methods indicated on this web site. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. 5. 6 Features and Benefits • From warm white to cool daylight • Away from home control • Control via your smart device • Dimmable • Free Hue dimmer switch Design and finishing • Material: metal, synthetics • Colour: … The warranty period in Australia for the product categories mentioned in the heading of this document is 12 months, with the following exceptions: Thanks for subscribing to our newsletter! Warranty: 2 years on product from date of invoice. Please try again later. • Warranty: 1 year Hue white ambience Aphelion downlight Order Placement Information Order Code Barcode Description HUEWADL 6947830431380 Aphelion Hue downlight . Indoor luminaires. Find your light. Keep track of your product warranty coverage, Qualify for cash-back, gifts and special offers, Philips values and respects your privacy. The warranty does not cover consequential damages (including but not limited to loss of data or loss of income), nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data. - The product serial number or production date code as specified on the product. It allows for free-of charge replacement of product (of same specification) in case of failure in non-commercial applications provided that the product has been handled properly and used for its intended purpose for up to 3 years from the date of purchase. This product is specifically designed and developed for domestic use in normal conditions and operation only. Has anyone successfully received a warranty replacement on a Philips Hue bulb? Philips Hue is a personal wireless lighting system that lets you control your lights from your smart device and create the right ambience for every moment. Free delivery on orders over $100 for all orders placed via www.philips.com.au Philips Hue lights control for anyone in the home. So don’t let darkness win, choose Philips and start driving at night with greater confidence and control. Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. This is not a complete statement of your legal rights as a consumer. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average of 3 burning hours per day. A localized version is available for you. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average … For any query/assistance kindly contact_us on: [ 18001035977 ] Operating Voltage: 230 volts Includes: LED Bulb with Hue Bridge Base B22 All Hue products require a Hue Bridge (Gen 1 or Gen 2) to function. Dear customer, Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. © Koninklijke Philips N.V., 2004 - 2021. We or us means Philips Electronics Australia Limited ACN 008 445 743 or Philips New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty;. - You must bear any expense for return of the Goods or otherwise associated with making your claim under this Additional Warranty. If you offer your product for service in Australia, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. Philips LongerLife Xenon lamps allows you to drive with confidence thanks to a warranty that lasts up to 7 years. Australia: Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. SmartThings, Nest, MyQ, August. Posted by. Philips Hue Account. Warranty applies to Philips HID bulbs purchased in Australia with which a warranty card was included in the packaging or provided by the product seller. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. For professional products the warranty terms of the sale- or purchase agreement applies. - To third party applications used on- or with your products. To inquire service within the warranty period, please contact your dealer or the Philips Consumer Care center. Control your smart lights quickly and conveniently with the Philips Hue app. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied … It combines brilliant and energy-efficient LED light with intuitive technology. 4 years ago. This product is specifically designed and developed for domestic use in normal conditions and operation only. Conventional lamps & tubes. Philips products are designed and manufactured to the highest standards and deliver highquality  performance, ease of use and ease of installation. New Zealand: Our Goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. Consumer products. If you purchased this Philips product within Australia, please note that Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Unless statutory provisions of applicable law provide otherwise, our obligations under warranty will be limited, at our option, to either repair, provide a replacement product for the defective product or to offer an appropriate refund for the purchase price for the defective product. Please expect a longer than normal response time as a result of recent current events. Philips Enterprise virtual care portfolio combines leading technology and data-driven population management with clinical expertise and a proven programmatic approach to deliver results. For professionals. This document only applies to consumer products. Back Smart speakers. (, Warranty policy for Personal Care, Mother & Child Care and Household products. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied … Suggestions. If, during the first 2 years from their date of purchase from the Supplier (Warranty Period), the Goods prove defective by reason of improper workmanship or materials and none of your statutory rights or remedies apply, we will repair or replace the Goods without charge. LED lamps & tubes. With Philips Hue, you can make your Christmas truly magical. Philips Hue is one of the pioneers of smart lighting and as expected does it very well. 488. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. Enter the world of Hue with a Philips Hue Starter Kit, which includes three Hue bulbs and a bridge. Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-,Dictation product and Automotive Mobility accessories, Philips products are designed and manufactured to the highest standards and deliver, This document only applies to consumer products. For Air Purifier call 1800-103-1235 For Health Systems call 1800-419-6788 Google Nest Audio; Apple HomePod mini; … Limited Warranty: Once - Animal-Centric Lighting Systems - United States and Canada Legacy Lighting Warranties (for Products purchased prior to December 15, 2014) Warranty Issues 11. Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia or New Zealand; and. We appreciate your patience and understanding as we work to provide support as quickly as possible. 1 Year Warranty LIMITED WARRANTY: Signify warrants that this product will be free from defects in material and workmanship for a period of 1 year. *It is your own responsibility to ensure that the use of the LED retrofit lights complies with applicable local legal requirements. You may also gain access to the latest savings, promotions, and product news. You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. a seller on an on-line auction channel), the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. Learn about Wifi products Getting started Features Fix a problem Warranty and safety. As far as the law permits, we will not be liable for any loss or damage caused to property or persons arising from any cause whatsoever. Suggestions. Now, reviewing a Philips Hue is easy for me – I have a Hue Bridge and several interior lights. It allows for free-of charge replacement of product (of same specification) in case of failure in non-commercial applications provided that the product has been handled properly and used for its intended purpose for up to 3 years from the date of purchase. This is not a complete statement of your legal rights as a consumer. Your statutory rights arising from applicable law are not affected by this voluntarily provided manufacturer’s warranty. After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase. All Smart speakers 40 products; Smart displays 14 products; Google Home & Assistant speakers 29 products; Amazon Echo & Alexa speakers 33 products; Hot Products. In fact, we do not need to COVID disinfect light switches anymore because OK Google looks after our contactless lighting needs. - If the product does not function properly because it was not originally designed, manufactured or approved for use in the country where you use the product, which might occur when you imported the product. non-stop use in a commercial environment. For Domestic Appliances & Personal Care call 1800-102-2929. Simply-LEDs has chosen Philips as the strategic partner due to Philips market leadership in Lighting Innovation and its corporate vision to impact the lives of 3 billion people for the better by 2025. TV cable, satellite or internet), faults on the subscriber's or the correspondent's line, local network fault (cabling, file server, user's line) and faults in the transmission network (interference, scrambling, faults or poor network quality). Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. It is for my UK bought ones, anyway. This product is specifically designed and developed for domestic use in normal conditions and operation only. 2. All rights reserved. 2 x E27 bulbs – Edison screw fitting Wireless bridge Comfort and security dimmable warm white light 806 lumens (about 60W equivalent) Longer lifetime – up to 25,000 hours The Philips Hue range … Posted by 6 days ago. Make Christmas bright . When your product is no longer within warranty, in some countries, you can contact the nearest authorized service center directly. 5 years ago. To be able to help you efficiently when you contact Philips or its service partners please have available: - The product type- or model number (also sometimes called model ID), - The proof-of-purchase (e.g. We do not have to repair or replace the Goods under this Additional Warranty if the Goods have been used for a commercial purpose; misused, improperly or inappropriately installed, operated or repaired; abused; damaged; or not maintained in accordance with the manufacturer’s instructions. On: www.philips.com/lighting your legal rights as a result of excessive use outside the purpose. 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